Effective Date: 30th March 2025

Welcome to Kenstate Valuers (“Company,” “we,” “our,” or “us”). By accessing or using Kenstatevaluers.co.ke (“Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our services.

1. Definitions

  • User: Any person who accesses or uses our Website.
  • Agent: A registered user who lists properties or offers real estate services through our platform.
  • Property Owner: A user who lists their property for sale or rent.
  • Services: The real estate listing, agent registration, valuation, and related services provided by Kenstate Valuers.

2. Eligibility

  • Users must be at least 18 years old.
  • Agents must provide accurate information and comply with real estate laws and regulations in Kenya.
  • We reserve the right to approve or reject agent registrations at our discretion.

3. User Accounts

  • Users must provide accurate and complete information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

4. Listing and Property Information

  • Property listings must be accurate, truthful, and not misleading.
  • We do not guarantee the accuracy of property details provided by third parties.
  • We reserve the right to remove listings that violate our policies or contain fraudulent information.

5. Fees and Payments

  • Some services may require payment, and the applicable fees will be displayed before purchase.
  • Payments are non-refundable unless otherwise stated.
  • We are not responsible for financial transactions between users and agents.

6. User Conduct

Users agree not to:

  • Post false, misleading, or fraudulent information.
  • Engage in spamming, phishing, or unlawful activities.
  • Violate intellectual property rights.
  • Use the Website for unauthorized commercial purposes.

7. Limitation of Liability

  • We provide the Website on an “as-is” basis and do not guarantee uninterrupted service.
  • We are not liable for any financial loss, property disputes, or damages resulting from transactions conducted through our Website.

8. Intellectual Property

  • All content, including text, images, and logos, is our property or used under license.
  • Users may not copy, modify, or distribute our content without permission.

9. Termination

  • We may suspend or terminate your access to the Website if you violate these Terms.
  • Users may close their accounts at any time by contacting support.

10. Privacy Policy

  • Our Privacy Policy governs how we collect, use, and protect user data. By using our services, you agree to our data practices.

11. Dispute Resolution

  • Disputes will be resolved through mediation first, and if unresolved, through arbitration in Kenya.

12. Changes to Terms

  • We may update these Terms from time to time. Continued use of the Website after updates constitutes acceptance of the new Terms.

13. Contact Information

For questions or concerns, contact us at info@kenstatevaluers.co.ke or +254-732-636 275.

By using Kenstatevaluers.co.ke, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.